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Customer Protection & Assurance

Refund & Cancellation Policy

At Akira, we stand behind the freshness and aroma of every spice batch. If something isn't right with your parcel, our dedicated support team is here to resolve it.

Last Updated: October 08, 2026 • 100% Purity & Satisfaction Guarantee

1. Order Cancellation

Before Dispatch: You can cancel your order free of charge within 4 hours of placement or before our packaging unit marks the package as dispatched. To request cancellation, contact our customer helpline via WhatsApp or phone with your Order ID.

After Dispatch: Once your parcel has been handed over to courier logistics, cancellations cannot be processed in transit. You may accept the delivery and request an exchange or return under our damage policy.

2. Return & Replacement Eligibility

Because spices and food products are sensitive consumable goods, opened or tampered food packages cannot be returned due to hygiene and food safety regulations. However, we offer an immediate free replacement or full refund in the following scenarios:

  • Damaged in Transit: If the hermetic seal of your 100 Gram pouch is punctured, torn, or damaged upon delivery.
  • Incorrect Item Received: If you received a different spice blend from what was ordered (e.g. Chicken Masala instead of Biryani Masala).
  • Missing Items: If any item from your confirmed invoice is absent from the delivered parcel.

3. How to Claim a Replacement or Refund

To initiate a quick claim:

  1. Notify our team within 7 days of delivery.
  2. Take 1-2 clear photos or a short video showing the damaged pouch or incorrect package label and shipping label.
  3. Send the photos along with your Order ID to our WhatsApp Helpdesk at +91 98765 43210 or email support@akiraagarwood.com.
  4. Our team will verify the claim within 24 business hours and immediately dispatch a fresh replacement or issue a full refund.

4. Refund Processing Time

Once your refund is approved:

  • Prepaid Orders (UPI / Debit / Credit Cards): The refund will be automatically credited to your original payment account within 5 to 7 business days.
  • Cash on Delivery (COD) Orders: Our support team will request your preferred UPI ID or bank account details to process a direct NEFT/IMPS transfer within 48 hours.
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