Privacy Policy

1. Introduction & Scope

Welcome to Akira Masale & Agarwood ("Akira", "Company", "we", "our", or "us"). We are dedicated to providing 100% authentic, stone-ground Maharashtrian spices, sacred Western Ghats Agarwood oud, and community dealership opportunities. We respect the privacy of every visitor, app user, and patron.

This Privacy Policy applies to our website (akiraagarwood.com), our Android application, progressive web app, and associated online ordering and registration endpoints. By downloading our app or placing an order, you consent to the data practices described in this document.

2. Information We Collect

We only collect data necessary to fulfill spice deliveries, manage dealership accounts, and provide responsive customer service. Information collected includes:

• Personal Contact Information: Your full name, delivery address, postal pin code, 10-digit mobile phone number, and email address collected during registration or checkout.
• Account Credentials: Customer ID (e.g., AKC-series), encrypted password hash, and partner/dealer identifiers.
• Transaction & Order Records: Ordered masala items, pack sizes (100 Gram aroma pouches), total invoice amounts, order dates, transaction reference numbers, and delivery status. (Note: We never store your full debit/credit card numbers or UPI MPIN on our servers).
• Technical & App Diagnostics: Device model, operating system version, browser type, IP address, and anonymized error logs necessary for crash prevention and app stability in the Android APK.

3. How We Use Your Information

Your information is used strictly for legitimate business and fulfillment purposes:

• Processing, packing, and dispatching your fresh spice orders.
• Sending automated SMS, WhatsApp, or email notifications regarding parcel tracking and order status.
• Enabling customer login, saved delivery addresses, and personal order history.
• Verifying Taluka dealership territory rights and dividend/shareholder distribution where applicable.
• Complying with statutory tax mandates, GST invoicing, and food safety standards under the Food Safety and Standards Authority of India (FSSAI).

4. Data Security & Storage Standards

We implement multi-layered industry-standard technical measures to keep your data safe:

• End-to-End SSL/TLS Encryption: All communications between your mobile device/browser and our servers are encrypted using modern 256-bit TLS protocols.
• Irreversible Password Hashing: Passwords are cryptographically hashed using standard one-way algorithms (Bcrypt/Argon2) before database storage. Plaintext passwords are never saved.
• Restricted Infrastructure Access: Backend database records are stored in secure environments with strictly limited, authenticated access permissions.

5. Third-Party Service Providers

To deliver physical goods to your doorstep, we collaborate with vetted third-party service partners under strict confidentiality agreements:

• Payment Gateways: PCI-DSS compliant payment aggregators (e.g., Razorpay, UPI QR networks) for processing encrypted payments.
• Logistics & Couriers: Reputed domestic courier services (e.g., India Post Speed Post, Blue Dart, Delhivery) who only receive your recipient name, delivery address, and contact number solely for parcel delivery.
• Cloud Hosting: High-reliability cloud servers ensuring 99.9% uptime and daily automated backups.

6. Account Deletion & User Rights (Google Play Compliant)

In adherence to Google Play Store data safety standards and Indian data protection principles, you possess full sovereignty over your personal data:

• Right to Review & Rectify: You may update your profile details and saved shipping addresses at any time via My Profile.
• Right to Complete Account Deletion: You have the unconditional right to request permanent deletion of your customer account and all associated personally identifiable data.

You can initiate an immediate automated deletion request by visiting our dedicated Data & Account Deletion Request Portal, or by emailing our Grievance Officer.

7. Children's Privacy

Our website and mobile app are designed for general retail consumers. We do not intentionally collect personal information from children under the age of 18. If a parent or guardian discovers that a minor has submitted contact information without consent, please notify us, and we will promptly purge the data from our records.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and the Rules made thereunder, the contact details of our designated Grievance Officer are provided below: